Return & Refund Policy

At Dermachoice, we are committed to providing quality skincare and cosmetic products to our customers across Pakistan. Please read our Return & Refund Policy carefully before placing an order.

1. 14-Day Return Policy

Customers may request a return within 14 days of receiving their order, provided the product meets all return conditions stated below.

Due to the hygienic nature of skincare and cosmetic products, we can only accept returns for products that are:

• Unused and unopened
• In their original packaging
• In the same condition in which they were received
• With the original seal intact, where applicable
• Not damaged, altered, or tampered with by the customer

2. Approved Returns

All return requests are subject to approval by Dermachoice.

A return may be approved in cases such as:

• Wrong product received
• Product received damaged
• Product received defective
• Product significantly different from the product ordered
• Other circumstances approved by Dermachoice

Simply changing your mind after purchasing a product does not automatically qualify for a refund.

3. How to Request a Return

To request a return, customers must contact Dermachoice within 14 days of receiving the order.

Please provide:

• Order number
• Customer name
• Phone number
• Reason for return
• Clear photos/videos of the product and packaging, if applicable

4. Product Must Be Unopened

For hygiene and safety reasons, Dermachoice will only issue refunds for approved products that have not been opened, used, tested, or applied.

Returns will not be accepted if:

• The product seal has been broken
• The product has been opened
• The product has been used or tested
• The product packaging has been significantly damaged by the customer
• The product has been altered or tampered with
• The product is returned without its original packaging

5. Refund Method

Once the returned product has been received and inspected, Dermachoice will confirm whether the refund has been approved.

6. Return Shipping Charges

If the return is approved because Dermachoice sent the wrong, damaged, or defective product, Dermachoice may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for the return shipping charges.

7. Order Cancellation

Customers may request cancellation before their order is dispatched. Once an order has been dispatched, cancellation may no longer be possible. Any return after dispatch will be handled according to this Return & Refund Policy.

8. Refund Processing

Refunds will only be processed after the returned product has been received and inspected by Dermachoice. If the returned product does not meet the return conditions, the refund request may be rejected and the product may be returned to the customer.

9. Skincare & Cosmetic Products

Dermachoice products are cosmetic and skincare products, and individual results may vary depending on skin type, sensitivity, routine, and other factors.

A customer being dissatisfied with the results, fragrance, texture, or personal experience with a product does not automatically qualify for a refund, particularly where the product has been opened or used.

Customers are advised to review the product description, ingredients, and usage instructions before purchasing.

10. Contact Us