At Dermachoice, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order and purchase information
• Payment-related information required to process your order
• Information you provide when contacting customer support

We may also automatically collect limited technical information, such as your IP address, browser type, device type, operating system, and website usage information.

2. How We Use Your Information

Dermachoice may use your information to:

• Process and deliver your orders
• Confirm orders and communicate delivery updates
• Process payments and refunds
• Provide customer support
• Respond to your questions and requests
• Improve our website, products, and services
• Prevent fraud, abuse, and unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Payment Information

When you make an online payment, payment information may be processed securely by our third-party payment gateway or payment service provider. Dermachoice does not intentionally store complete credit or debit card numbers on our website.

For Cash on Delivery orders, we may collect the information necessary to process and deliver your order.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business, including:

• Courier and delivery companies
• Payment gateways and payment service providers
• Website hosting and technical service providers
• Analytics and website service providers
• Customer support and communication services

Information may also be disclosed where required by law, legal proceedings, government authorities, or to protect the rights, security, and property of Dermachoice and its customers.

5. Cookies

Our website may use cookies and similar technologies to remember preferences, maintain shopping carts, improve website functionality, understand website traffic, and provide a better browsing experience.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website features.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you promotional messages, offers, product updates, or other marketing communications through email, SMS, WhatsApp, or other communication channels.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party service before providing your personal information.

10. Children’s Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. Your Privacy Choices

Depending on applicable law, you may contact us to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information, where applicable
• Withdraw consent for certain communications
• Opt out of promotional communications

12. Changes to This Privacy Policy

Dermachoice may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements. Any updates will be published on this page with the revised effective date.

13. Contact Us