Return, Refund & Exchange Policy

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Business Name: dermachoice
Business License: 12713149
Licensed By: DED Dubai (Department of Economic Development)
Registered Address: 1201 Office, Deira Tower – 2307 Baniyas Rd – Al Rigga – Dubai – United Arab Emirates
Email: support@dermachoice.shop
Phone / WhatsApp: +971 50 346 3317
Website: www.dermachoice.shop

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Return Policy (UAE)

Customers within the United Arab Emirates may request a return within 30 days from the date of delivery.

• Items must be unused, unopened, and in original condition.
• Original packaging, seals, tags, and labels must be intact.
• A valid order confirmation or receipt is required.

How to Request a Return: Contact us at support@dermachoice.shop with your order number and reason for return.

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Return Methods

1. In-Office Return:
   Visit our office at:
   1201 Office, Deira Tower – 2307 Baniyas Rd – Al Rigga – Dubai – United Arab Emirates.
2. Return by Courier:
   Send your item to:
   dermachoice
   1201 Office, Deira Tower – 2307 Baniyas Rd – Al Rigga – Dubai – United Arab Emirates.
   Please include your order confirmation or receipt inside the package.
3. Courier Pickup:
   Request a pickup from your delivery address by contacting:
   support@dermachoice.shop

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Exchange Policy

Exchanges are available within 30 days of delivery, subject to product availability.

• Items must meet the same conditions as returns.
• Exchanges are processed after the original item is received and inspected.
• If the requested replacement item is unavailable, a refund will be issued.

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Return & Exchange Charges

• Return shipping fees: Paid by dermachoice.
• Exchange shipping fees: Paid by dermachoice.
• No return or exchange shipping charges are applied to customers.
• Original delivery fees (if any) are non-refundable once the order is dispatched.

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Refund Policy

Once the returned item is received and inspected, refunds are processed within 10–15 business days.

• Refunds are issued to the original payment method.
• Payment gateway processing times may vary.
• Items marked as final sale or gift cards are not refundable.

Customers will receive an email confirmation once the refund has been completed.

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Customer Support

Email: support@dermachoice.shop
Phone / WhatsApp: +971 50 346 3317
Customer Service Hours:
Monday – Saturday: 10:00 AM – 8:00 PM (Dubai Time – GMT+4)
Website: www.dermachoice.shop

Thank you for shopping with dermachoice.