Frequently Asked Questions (FAQ)
How long will it take to receive my order?
Orders within the UAE are typically delivered within 1–2 business days (Monday to Saturday). The order cut-off time for next-day processing is 2:00 PM (Dubai Time). Once your order is dispatched, you will receive tracking details to monitor the delivery progress.How can I track my order?
You can track your order at any time using our tracking portal: Track Order Here Simply enter your order details to view the latest shipment status.Do you offer warranty on your products?
Yes, all products sold by dermachoice come with a 1-year warranty covering manufacturing defects in materials and workmanship. For full warranty terms, please refer to our Warranty Policy available in the website footer or contact our customer support team.What is your return and exchange policy?
At dermachoice, we want you to shop with confidence. You may request a return within 30 days of delivery, provided the product is unused, in its original condition, and includes all original packaging. To initiate a return or exchange, please contact our customer support team at support@dermachoice.shop or by phone/WhatsApp at +971 50 346 3317. Return and exchange shipping fees are paid by dermachoice.What payment methods do you accept?
We accept secure payment methods including Visa and MasterCard credit/debit cards. We also offer Cash on Delivery (COD). All transactions are encrypted and processed securely for your protection.How can I contact you for more information?
Phone / WhatsApp: +971 50 346 3317Email: support@dermachoice.shop
Working Hours: 10:00 AM – 7:00 PM (Monday – Saturday)
Business Information
Business Name: dermachoiceBusiness License: 12713149
Registered Address: 1201 Office, Deira Tower – 2307 Baniyas Rd – Al Rigga – Dubai – United Arab Emirates
Licensed By: DED Dubai (Department of Economic Development)
Customer Service Opening Hours: Monday – Saturday: 10:00 AM – 8:00 PM (Dubai Time – GMT+4)