Shipping & Delivery Policy
At dermachoice, we are committed to delivering your orders quickly, reliably, and transparently.
Shipping Origin
All orders are shipped from Dubai, United Arab Emirates.Order Processing
- Orders placed before 2:00 PM (Dubai Time) are processed the same business day.
- Orders placed after 2:00 PM are processed on the next business day.
- Handling time: 0–1 business days.
- Business days: Monday to Saturday.
Delivery Times & Cost
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 1 – 2 business days (Monday to Saturday) | Free |
Courier Partners
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can track your shipment directly on the courier’s website using the provided tracking number.Delivery Areas
We deliver across all major cities and regions in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain.Parcels Damaged in Transit
If you receive a damaged parcel, please refuse delivery and notify our customer support team immediately for replacement or re-delivery instructions. If the parcel was delivered in your absence, contact us as soon as possible for assistance.Item Not Received
If your tracking status shows “Delivered” but you have not received your parcel, please contact the courier first for investigation. If the issue remains unresolved, email us at support@dermachoice.shop.Customer Support
Email: support@dermachoice.shopPhone / WhatsApp: +971 50 346 3317
Office Address:
1201 Office, Deira Tower – 2307 Baniyas Rd – Al Rigga – Dubai – United Arab Emirates