Return & Refund Policy – DermaChoice.shop

This Return & Refund Policy applies to orders delivered in the United Arab Emirates, Saudi Arabia, Qatar, Oman, and Kuwait.

We want you to shop with confidence. If you are not satisfied with your purchase, you may request a return according to the conditions below.

1. Return Period

You may request a return within 14 days after delivery of your order.

2. Eligible Return Conditions

Items must meet all of the following requirements:

• Unused and unopened
• Original packaging intact
• No damage caused by customer use
• All accessories included

For hygiene and safety reasons, opened or used skincare products cannot be returned.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery
• Provide order number and clear photos
• Return shipping will be free of charge
• You may choose replacement or full refund

4. Change of Mind Returns

If you ordered the wrong item or no longer want it:

• Dermachoice is responsible for return shipping costs
• Shipping charges are non-refundable

5. Refund Processing

After we receive and inspect the returned item:

• Refund approval is confirmed by email
• Refund issued to original payment method Processing time: 5–7 business days

Bank processing times may vary depending on your payment provider.

6. Non-Returnable Items

• Opened or used skincare products
• Items without original packaging
• Products damaged after delivery
• Final sale or clearance items (if stated)

7. How to Request a Return

To start a return request, contact our support team:

Email: support@dermachoice.shop
Phone: +971 50 411 1452

Please include your order number and reason for return. We will provide return instructions after approval.

8. Policy Updates

We may update this policy when required to comply with applicable consumer protection laws in the countries we serve.